| 上海 香港 西藏 |
“用服務(wù)來代替銷售，讓您后顧無憂”
是我們對于售后服務(wù)最好詮釋
售后服務(wù)體系
After sales service system
貼心服務(wù)
設(shè)計制作創(chuàng)造品質(zhì)
售后服務(wù)提升價值
劇場舞臺現(xiàn)場維護(hù)保養(yǎng)
On site maintenance of theater stage
技術(shù)培訓(xùn)服務(wù)
technical training service
由客戶選派具有一定職業(yè)技能，并將上崗長期操作或維護(hù)該系統(tǒng)的正式職工參加，由我公司專家和設(shè)計調(diào)試人員對操作人員進(jìn)行技術(shù)培訓(xùn)，并配合業(yè)主進(jìn)行管理制度和系統(tǒng)應(yīng)用管理制度的制定，保障系統(tǒng)的正常使用和運(yùn)行。同時，如果今后系統(tǒng)進(jìn)行升級，則需在使用過程中進(jìn)行有關(guān)的再培訓(xùn)。培訓(xùn)為現(xiàn)場培訓(xùn)方式，包括理論講解和實(shí)際操作，使接受培訓(xùn)人員的達(dá)到能正確操作和維護(hù)系統(tǒng)。
Official customers selected by the customer who have certain professional skills and who will operate or maintain the system for a long time will participate in the training. Our experts and design and commissioning personnel will provide technical training to the operators and cooperate with the owners to formulate the management system and system application management system. To ensure the normal use and operation of the system. At the same time, if the system is upgraded in the future, relevant retraining will be required during the use. Training is on-site training methods, including theoretical explanations and practical operations, so that the trainees can reach the correct Operating and maintaining the system.
1、培訓(xùn)計劃 Training plan
對用戶進(jìn)行系統(tǒng)的基本操作和日常維護(hù)的現(xiàn)場培訓(xùn)。除培訓(xùn)外，應(yīng)提供不定期的系統(tǒng)應(yīng)用技術(shù)培訓(xùn)服務(wù)，提供該系統(tǒng)的后續(xù)應(yīng)用資料。
我公司定期舉行教學(xué)軟件與系統(tǒng)應(yīng)用的升級培訓(xùn)。
用戶使用人員發(fā)生變化，免費(fèi)對新來人員進(jìn)行培訓(xùn)。
安裝完成驗收后，在一周內(nèi)完成相關(guān)人員培訓(xùn)。
Provide users with on-site training for basic system operation and daily maintenance. In addition to training, non-scheduled system application technology training services should be provided to provide subsequent application information of the system.
Our company regularly holds upgrade training for teaching software and system applications.
The user personnel changes, and newcomers are trained for free.
后 After the installation is completed and accepted, relevant personnel training is completed within one week.
2、培訓(xùn)內(nèi)容 Training content
現(xiàn)場培訓(xùn)：為使用戶能夠?qū)ο?/span>統(tǒng)進(jìn)行有效的管理和維護(hù)，我公司將讓系統(tǒng)管理員對安裝調(diào)試工作充分參與并對系統(tǒng)管理員進(jìn)行現(xiàn)場觀看指導(dǎo)，對系統(tǒng)運(yùn)行過程中的所有技術(shù)要點(diǎn)，現(xiàn)場講解，對如何進(jìn)行部件的拆裝和如何排除故障等進(jìn)行指導(dǎo)和演示，并對系統(tǒng)管理員進(jìn)行實(shí)際操作培訓(xùn)，能讓其對出現(xiàn)的故障進(jìn)行判斷和檢測，從而達(dá)到可以對故障進(jìn)行簡單維修。
系統(tǒng)維護(hù)培訓(xùn)：結(jié)合現(xiàn)場培訓(xùn)，對系統(tǒng)管理人員還要進(jìn)行一次系統(tǒng)的培訓(xùn)，培訓(xùn)內(nèi)容如下：
設(shè)備的工作原理和技術(shù)性能；
設(shè)備安裝、測試
設(shè)備維護(hù)、操作
系統(tǒng)使用培訓(xùn)：對于承擔(dān)教學(xué)任務(wù)的老師，我公司將結(jié)合實(shí)際教學(xué)情況，按照系統(tǒng)的操作要點(diǎn)，為客戶進(jìn)行全面的舉例式培訓(xùn)，講解產(chǎn)品的日常使用方法。讓客戶掌握如何與系統(tǒng)結(jié)合，開發(fā)出有效的教學(xué)方式，力求做到理論與實(shí)踐相結(jié)合。
以上培訓(xùn)都是免費(fèi)的
On-site training: To enable users to
Effective management and maintenance of the system, our company will allow the system administrator to fully participate in the installation and commissioning work and provide on-site viewing guidance for the system administrator, explain all the technical points in the system operation process, explain on-site, and how to disassemble the components Installation, how to troubleshoot, and other instructions and demonstrations, as well as practical training for system administrators, allowing them to judge and detect the occurrence of faults, so as to achieve simple maintenance of faults.
System maintenance training: Combined with on-site training, a systematic training is also required for system management personnel. The training content is as follows:
The working principle and technical performance of the equipment;
Equipment installation and testing
Equipment maintenance and operation
System use training: For teachers who undertake teaching tasks, our company will combine the actual teaching situation and follow the system's operating points to provide customers with comprehensive example training to explain the daily use of the product. Let customers master how to integrate with the system and develop Develop effective teaching methods and strive to combine theory with practice.
All the above trainings are free
維護(hù)保養(yǎng)
用戶導(dǎo)向 誠信服務(wù)
User oriented and honest service
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1、熱線服務(wù) Hotline service
熱線服務(wù):當(dāng)設(shè)備故障時，可通過熱線電話及網(wǎng)絡(luò)聯(lián)系我們。我們承諾提供7*24小時服務(wù)，收到報修信息后1小時內(nèi)技術(shù)人員電話聯(lián)系用戶，進(jìn)行故障分析，提出解決方案，指導(dǎo)用戶排除故障。Hotline service: When the equipment fails, you can contact us through the hotline and the network. We promise to provide 7 * 24 hours service, technical staff will contact the user by phone within 1 hour after receiving the repair information, analyze the fault, and propose a solution. Instruct users to troubleshoot.
2、現(xiàn)場服務(wù) site service
現(xiàn)場服務(wù):如果通過熱線服務(wù)不能解決設(shè)備故障，我們將指派工程師在24小時內(nèi)趕到現(xiàn)場作業(yè)，保證在最短時間內(nèi)排除設(shè)備故障，保證設(shè)備正常使用。
On-site service: If the equipment failure cannot be solved through the hotline service, we will appoint an engineer to rush to the site to work within 24 hours to ensure that the equipment failure is eliminated in the shortest time and the equipment is used normally.
3、定期維護(hù)保養(yǎng) Regular maintenance
定期維護(hù)保養(yǎng):我們技術(shù)服務(wù)人員每季度進(jìn)行至少一次用戶上門維護(hù)保養(yǎng)。對設(shè)備實(shí)施現(xiàn)場檢查，及時發(fā)現(xiàn)設(shè)備運(yùn)行隱患，減少設(shè)備故障的概率，保證設(shè)備的正常運(yùn)行。
Regular maintenance: Our technical service personnel perform on-site maintenance of the user at least once a quarter. On-site inspection of the equipment, timely detection of hidden dangers in equipment operation, reducing the probability of equipment failure, and ensuring the normal operation of the equipment.
4、用戶培訓(xùn) ser training
用戶培訓(xùn):三創(chuàng)演藝公司非常重視客戶的培訓(xùn)服務(wù)，把我們的專業(yè)知識有效傳遞給客戶。根據(jù)不同用戶的要求，我們及時提供現(xiàn)場培訓(xùn)，將專業(yè)知識和寶貴經(jīng)驗與用戶分享。
培訓(xùn)內(nèi)容包括--故障診斷、設(shè)備調(diào)試、設(shè)備維修等。
ser training: Sanchuang Performing Arts attaches great importance to customer training services and effectively transfers our expertise to customers. According to the requirements of different users, we provide on-site training in a timely manner and share professional knowledge and valuable experience with users.
The training content includes-fault diagnosis, equipment debugging, equipment maintenance, etc.
5、定制服務(wù) Customized services
定制服務(wù):針對用戶的特定需求，我們還可與用戶簽訂定制服務(wù)協(xié)議，為用戶提供量身定做的服務(wù)，滿足用戶特定需求。定制服務(wù)包括多次培訓(xùn)、設(shè)備改造、特殊試驗技術(shù)支持、保修服務(wù)等。
Customized services: For the specific needs of users, we can also sign customized service agreements with users to provide users with tailored services to meet the specific needs of users. Customized services include multiple trainings, equipment renovations, special test technical support, Warranty services, etc.
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